Technical Support and Implementation

Eric Lichtenstein, M.D. Eric Lichtenstein, M.D.
Fresh Meadows, NY

"I am delighted with the quality of technical support—the response time and attention to detail are excellent, only reaffirming my belief that SRS is an excellent value. I recommend SRS to anyone interested in modernizing their medical record system."

Dennis Matzkin, M.D. Eye Sight Laser Center, Atlanta, GA

"The back up and service of the SRS staff are superb and I would highly recommend SRS to any medical practice."

Mark Brown, M.D. Vision Partners, Mobile, AL

"The SRS Support Team went above and beyond to help me resolve an issue with the SRS Briefcase function on my laptop, which I use to view patient records and as an additional backup for patient data. My laptop was experiencing a hardware issue, which the SRS Support Team member promptly identified as hard disk failure. After submitting a ticket to the SRS Support Desk, I was quickly contacted. The technician reconfigured the Briefcase function in no time and made sure I had access to my patient data. I truly appreciate their timeliness, attention to detail, and partnership."

David G. Hunter, M.D. Children's Hospital - Department of Pediatric Ophthalmology, Boston, MA

"Software is easy to use. Technical support has been superb. System reliability has been perfect so far. These are the three most important parameters and they are all there."

Nick Demetralis Systems Administrator
Technology MD, IL

"The SRS Support staff went entirely above and beyond this weekend assisting me with an upgrade; one staff member in particular was especially helpful. Friday night I sent a text around 7PM EST asking for help if he was available and he jumped to it. He called me back within 15 minutes and worked with me until at least 3AM EST so that the clinic would be ready for patients Saturday morning. He then continued to support me and actively troubleshoot on Saturday until 3PM EST when EVERYTHING was completed and working properly.

 I really can’t express enough how great it is working with the SRS Support Team. It is honestly one of the better parts of my job."

Judy Nelson Chief Executive Officer
Orthopedic Institute, Sioux Falls, SD

“We had our go-live with SRS this week, and things could not have gone better. The doctors are pleased; they are already taking their iPads to the operating room so they can access patient records. They are 100% thrilled with how "orthopedist" friendly the EHR is. We did not decrease physician clinic schedules, and we successfully saw all patients within the usual timeframe. We have taken a phased approach, and the staff is enthusiastically moving ahead of us, trying to use every feature they can find.

The implementation specialist assigned to us has done an outstanding job—staff members were very comfortable asking him questions. He was very available and calm and even modified a specific approach per my request. When he was here for training, he was working nearly 12 hours a day in order to accommodate our training schedule. He is an outstanding representative for SRS and demonstrates your commitment to excellence on all levels.

I believe that contributing to the success of our first week was the following: a great product, a great implementation leader, the availability of SRS staff when needed, our careful planning with attention to every process flow and our mapping out the changes for the staff prior to the actual SRS use training, the well-thought-out hardware, and the great support of all of SRS.

My compliments to you and your staff and a huge thank you for a job well done. ”

Kathy Wells Director of Administrator Support
Southern California Orthopedic Institute, CA

“The SRS implementation team was highly professional, organized, and effective. This resulted in the smoothest implementation we have ever experienced with any software vendor.”

Shannon Bowen Business Office Manager
Jefferson Surgical Clinic, Roanoke, VA

"Since we have been on SRS, we have not added any IT staff at all. We added four doctors this year and no new IT or support staff. We had nine folks in the medical records department five years ago and since the implementation of SRS we are down to one person; we have either reallocated them to other workstations within our office or just not had to rehire."

Jane Lostumbo IT Support
Rocky Mountain Orthopedic Associates, Grand Junction, CO

"We implemented SRS about five years ago and we were nervous about the process but SRS made it so simple. We had an implementation specialist with us the whole time and it did not slow the clinics down at all. It was easy."

Robert Hendler Practice Administrator
Cardiac Specialists of Fairfield, CT

"SRS Rx is easy to implement and easy to use. With SRS Rx, we now provide immediate answers to our patients, making them happier and us less stressed."

Kris Petrovski Network Engineer III
Cutting Edge Computers, North Branch, MI

"I have had the pleasure of working with the SRS Support Team on many tickets. They have come through every time and have followed up on a timely basis. I work with many EMR vendors and I can honestly say that, no matter who at SRS gets my ticket, I know the issue will get resolved."

Jill Lent Clinical Service Manager
Orthopaedic Associates of Meadville, Meadville, PA

"One of our employees was working with a new radiology procedure we had created in the Order Management module. However, when the employee ordered this procedure, the Generic Referral Form loaded rather than the desired Radiology Referral Form. I submitted a support ticket to SRS, which was responded to very quickly. Once the SRS Support Team member was connected to our practice, he found that our radiology procedure lacked configuration for referral-form mapping. The issue was promptly resolved and I was trained on how to do the mapping on my own for future reference. SRS Support helped me work through our issue easily and was a pleasure to work with."

Mark Skains Administrator
Waco Orthopedic & Sports Medicine Clinic, TX

"The SRS training on Dragon quickly got us up to speed. One of our physicians has virtually eliminated all transcription costs. We have recouped our investment in Dragon in only four months. Our newest physician just began using Dragon and has eagerly embraced its benefits without experiencing any issues. He is looking forward to enhanced training from SRS to further maximize the benefits. We’re very excited to expand the use of Dragon to the other physicians and eliminate transcription costs throughout the practice."

Kristie L. Martinez IT Manager
Illinois Bone and Joint Institute, Lake Shore Orthopaedics, Gurnee, IL

"The SRS implementation team is exceptional! They know their product well and because they understand practice operations, they’ve designed it for efficiency."

Shawn Stevenson IT, LAN System Services
Gwinnett Consultants in Cardiology, Lawrenceville, GA

"Of all the 3rd party companies we connect and work with, SRS can't be beat for support. Many 3rd parties you have to 'deal' with—SRS we get the pleasure of 'working' with. SRS provides world class support and implementation and is always on top of their game."

Judith Poisson Head of Medical Assistants
Crystal River Gastroenterology, Crystal River, FL

"SRS sets itself apart from other software companies by providing outstanding service. Their service and support are far superior to any other group with which I have worked. I haven’t really needed to make a lot of calls, but I always talk to a person when I call."

Chip Bankston IS Director
Baton Rouge Orthopaedic Clinic, LA

"Thanks for a great piece of software and superb support!"

Susan Haseltine IT Manager
Northern California Medical Associates, Santa Rosa, CA

"We sincerely appreciate the personal care that the entire staff at SRS continually provides us. Northern California Medical Associates (NCMA) has an ever growing and complex IT network and the support team at SRS always responds quickly and is fully committed to helping us when we have an issue—it’s wonderful. Plus, we truly enjoy working with everyone on the SRS staff. We wish all of the vendors that we work with would provide us with the same quality of service as we receive from SRS."

Karen Tuttle Practice Administrator
Jefferson Surgical Clinic, Roanoke, VA

"In only seven months, Jefferson Surgical Clinic fully implemented SRS with 14 surgeons in 6 specialties, 4 diagnostic departments, and 75 staff members. Clearly, this remarkable accomplishment is the result of excellent training, cohesive project planning, and most importantly, a superior product. SRS is easy to implement and even easier to use in every area of our practice."

Mike West Chief Executive Officer
Rothman Institute, Philadelphia, PA

"Implementation of the SRS EHR was painless, seamless, and the physicians caught on immediately—we’ve been enjoying all the benefits SRS brings to our busy orthopaedic practice ever since."

Barbara Sack Executive Director
Midwest Orthopaedics, Shawnee Mission, KS

"After installing a new UPS for all our servers, we brought the servers back on-line and had multiple problems with all of our systems, including SRS. Where our Integration Processor was not working and our Rx-Printer had vanished—my day was in danger of becoming a disaster as we tried frantically to get all our office applications working. The SRS Support Team quickly answered my request for assistance. They connected remotely to our server and restored functionality to both the Integration Processor and the Rx-Printer quickly and efficiently. SRS was so helpful and wonderful and made everything work again. Our other systems took the rest of the day to get back on track, but SRS was just a hiccup because of their amazing support."

Howard Kahn Chief Information Officer
OrthoMaryland, Owings Mills, MD

"OrthoMaryland is excited about benefiting from the innovative features that the new version bring to our physicians and staff as we continue to focus on productivity, which is essential to the success of our practice."

Ron S. Turk Director of Finance & Administration
Bergen Gastroenterology, Emerson, NJ

"SRS customer service has been top-notch and responsive."

April D. Auman Practice Administrator
Prompt Med, Greensboro, NC

"SRS has a wonderful staff!! We have not met anyone with SRS who isn't incredible to deal with. Evan has done a stellar job surrounding himself with a strong and friendly staff."

Karen Rogers Practice Administrator
Regional Cardiology Associates Medical Group, Sacramento, CA

"The SRS patient and knowledgeable training team made the implementation a great experience and continues to be a joy to work with. The technical support group has unfailingly responded quickly and efficiently to any issues that have arisen. SRS has what seems a limitless library of easy-to-follow instructions and manuals for all the functions available."

Andrew Wade Systems and Network Analyst
Coastal Orthopaedic Associates, Conway, SC

"SRS implementation was fantastic. From point A to point B, from the day when the racks were being installed to the day that we went live, it was exceptional. We really could not have asked for a better deal in terms of receiving value for our financial investment, what we did for training, everything that went into this was incredible and our patients are seeing the difference in it today. SRS has changed our practice."

Janis Vincent Administrator
Orthopaedics East & Sports Medicine Center, Greenville, NC

"It is the afternoon of our third day of no paper medical charts in our practice; I would consider our "Go Live" successful. It is an accomplishment, from my personal perspective, that was set in motion some 7-8 years ago when I began watching the development of the EHR products and vendors. Our SRS Implementation Specialist has done a great job with our implementation and her on-site presence for the past couple days was well received, appreciated, and productive."