Technical Support and Implementation

Mark Brown, M.D. Vision Partners, Mobile, AL

"The SRS Support Team went above and beyond to help me resolve an issue with the SRS Briefcase function on my laptop, which I use to view patient records and as an additional backup for patient data. My laptop was experiencing a hardware issue, which the SRS Support Team member promptly identified as hard disk failure. After submitting a ticket to the SRS Support Desk, I was quickly contacted. The technician reconfigured the Briefcase function in no time and made sure I had access to my patient data. I truly appreciate their timeliness, attention to detail, and partnership."

Neal Zimmerman, M.D. Greater Chesapeake Hand Specialists, Lutherville, MD

"We looked at Dragon for a long time but didn’t consider it until SRS got involved because we knew we could rely on SRS for support and that the training would be excellent."

David G. Hunter, M.D. Children's Hospital - Department of Pediatric Ophthalmology, Boston, MA

"Software is easy to use. Technical support has been superb. System reliability has been perfect so far. These are the three most important parameters and they are all there."

Barry Goldberg, M.D. Advanced Dermatology Care, Danbury, CT

"SRS sets itself apart from other software companies by providing outstanding service. Their service and support are far superior to any other software company with which I have worked."

Dennis Matzkin, M.D. Eye Sight Laser Center, Atlanta, GA

"The back up and service of the SRS staff are superb and I would highly recommend SRS to any medical practice."

Eric Lichtenstein, M.D. Eric Lichtenstein, M.D., Fresh Meadows, NY

"I am delighted with the quality of technical support—the response time and attention to detail are excellent, only reaffirming my belief that SRS is an excellent value. I recommend SRS to anyone interested in modernizing their medical record system."

Mike West Chief Executive Officer
Rothman Institute, Philadelphia, PA

"Implementation of the SRS EHR was painless, seamless, and the physicians caught on immediately—we’ve been enjoying all the benefits SRS brings to our busy orthopaedic practice ever since."

Andrew Wade Systems and Network Analyst
Coastal Orthopaedic Associates, Conway, SC

"SRS implementation was fantastic. From point A to point B, from the day when the racks were being installed to the day that we went live, it was exceptional. We really could not have asked for a better deal in terms of receiving value for our financial investment, what we did for training, everything that went into this was incredible and our patients are seeing the difference in it today. SRS has changed our practice."

Karen Tuttle Practice Administrator
Jefferson Surgical Clinic, Roanoke, VA

"In only seven months, Jefferson Surgical Clinic fully implemented SRS with 14 surgeons in 6 specialties, 4 diagnostic departments, and 75 staff members. Clearly, this remarkable accomplishment is the result of excellent training, cohesive project planning, and most importantly, a superior product. SRS is easy to implement and even easier to use in every area of our practice."

Judith Poisson Head of Medical Assistants
Crystal River Gastroenterology, Crystal River, FL

"SRS sets itself apart from other software companies by providing outstanding service. Their service and support are far superior to any other group with which I have worked. I haven’t really needed to make a lot of calls, but I always talk to a person when I call."

Ron S. Turk Director of Finance & Administration
Bergen Gastroenterology, Emerson, NJ

"SRS customer service has been top-notch and responsive."

Barbara Sack Executive Director
Midwest Orthopaedics, P.A., Shawnee Mission, KS

"After installing a new UPS for all our servers, we brought the servers back on-line and had multiple problems with all of our systems, including SRS. Where our Integration Processor was not working and our Rx-Printer had vanished—my day was in danger of becoming a disaster as we tried frantically to get all our office applications working. The SRS Support Team quickly answered my request for assistance. They connected remotely to our server and restored functionality to both the Integration Processor and the Rx-Printer quickly and efficiently. SRS was so helpful and wonderful and made everything work again. Our other systems took the rest of the day to get back on track, but SRS was just a hiccup because of their amazing support."

Robert Hendler Practice Administrator
Cardiac Specialists of Fairfield, P.C., Fairfield, CT

"SRS Rx is easy to implement and easy to use. With SRS Rx, we now provide immediate answers to our patients, making them happier and us less stressed."

Kathy Wells Director of Administrator Support
Southern California Orthopedic Institute, Van Nuys, CA

“The SRS implementation team was highly professional, organized, and effective. This resulted in the smoothest implementation we have ever experienced with any software vendor.”

Shannon Bowen Head of Medical Assistants
Jefferson Surgical Clinic, Roanoke, VA

"Since we have been on SRS, we have not added any IT staff at all. We added four doctors this year and no new IT or support staff. We had nine folks in the medical records department five years ago and since the implementation of SRS we are down to one person; we have either reallocated them to other workstations within our office or just not had to rehire."

Susan Haseltine IT Manager
Northern California Medical Associates, Santa Rosa, CA

"We sincerely appreciate the personal care that the entire staff at SRS continually provides us. Northern California Medical Associates (NCMA) has an ever growing and complex IT network and the support team at SRS always responds quickly and is fully committed to helping us when we have an issue—it’s wonderful. Plus, we truly enjoy working with everyone on the SRS staff. We wish all of the vendors that we work with would provide us with the same quality of service as we receive from SRS."

Shawn Stevenson IT, LAN System Services
Gwinnett Consultants in Cardiology, Lawrenceville, GA

"Of all the 3rd party companies we connect and work with, SRS can't be beat for support. Many 3rd parties you have to 'deal' with—SRS we get the pleasure of 'working' with. SRS provides world class support and implementation and is always on top of their game."

Jane Lostumbo IT Support
Rocky Mountain Orthopedic Associates, Grand Junction, CO

"We implemented SRS about five years ago and we were nervous about the process but SRS made it so simple. We had an implementation specialist with us the whole time and it did not slow the clinics down at all. It was easy."

Kristie L. Martinez Administrator
Illinois Bone and Joint Institute, Lake Shore Orthopaedics, Gurnee, IL

"The SRS implementation team is exceptional! They know their product well and because they understand practice operations, they’ve designed it for efficiency."

Kris Petrovski Network Engineer III
Cutting Edge Computers, North Branch, MI

"I have had the pleasure of working with the SRS Support Team on many tickets. They have come through every time and have followed up on a timely basis. I work with many EMR vendors and I can honestly say that, no matter who at SRS gets my ticket, I know the issue will get resolved."

Mark Skains Administrator
Waco Orthopedic & Sports Medicine Clinic, Waco, TX

"The SRS training on Dragon quickly got us up to speed. One of our physicians has virtually eliminated all transcription costs. We have recouped our investment in Dragon in only four months. Our newest physician just began using Dragon and has eagerly embraced its benefits without experiencing any issues. He is looking forward to enhanced training from SRS to further maximize the benefits. We’re very excited to expand the use of Dragon to the other physicians and eliminate transcription costs throughout the practice."

Jill Lent Clinical Service Manager
Orthopaedic Associates of Meadville, Meadville, PA

"One of our employees was working with a new radiology procedure we had created in the Order Management module. However, when the employee ordered this procedure, the Generic Referral Form loaded rather than the desired Radiology Referral Form. I submitted a support ticket to SRS, which was responded to very quickly. Once the SRS Support Team member was connected to our practice, he found that our radiology procedure lacked configuration for referral-form mapping. The issue was promptly resolved and I was trained on how to do the mapping on my own for future reference. SRS Support helped me work through our issue easily and was a pleasure to work with."

Howard Kahn Chief Information Officer
OrthoMaryland, Owings Mills, MD

"OrthoMaryland is excited about benefiting from the innovative features that the new version bring to our physicians and staff as we continue to focus on productivity, which is essential to the success of our practice."

Traci Briggs Administrator
Obstetrics & Gynecology Associates, Kissimmee, FL

"Our practice has been with SRS for over four years and we have been sailing along happily for most of that time. However, when we hit a glitch and the system began slowing down, we needed help. SRS spent two days with us and examined everything: hardware and system set up—from our servers to our monitors—and our day-to-day working habits from patient check-in thru scanning and data capture all the way to patient check-out. They discovered huge deficits in systems that were crippling us more than we realized. When we completed the to-do list they left for us, we were more efficient than we knew it was possible to be. We thought we had been sailing along but now we are cruising! We can never thank them enough for helping us be more than we knew we could."

Chip Bankston IS Director
Baton Rouge Orthopaedic Clinic, Baton Rouge, LA

"Thanks for a great piece of software and superb support!"

Steve Maddock Chief Executive Officer
Orthopaedic Associates of Central Maryland, Baltimore, MD

"By working with the Professional Services Group (PSG) we ensured a smooth, timely implementation. We purchased only the hardware that was necessary and at the end of the day our network is fast, reliable and secure. I highly recommend the PSG Technical Consulting services."

April D. Auman Practice Administrator
Prompt Med, Greensboro, NC

"SRS has a wonderful staff!! We have not met anyone with SRS who isn't incredible to deal with. Evan has done a stellar job surrounding himself with a strong and friendly staff."