Susan Mitchell

"We've definitely seen an increase in patient satisfaction. Patients are on the phone just minutes and they often have a resolution to their questions or issues. As a manager of our Convenient Care Center, I can track who has been in any patient's account for quality control. Since everything has a 'footprint' of who did what, I can now go to the team member that originally took care of an issue, without having to figure out who may have spoken to the patient. I can answer questions quickly and efficiently. I can fax therapy scripts right from the computer. I can 'alert' an account for information the staff needs to know but may not otherwise see with a paper chart. For this and so much more, SRS has made our lives easier!"

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