Baldwin Bone & Joint, P.C.
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Baldwin Bone & Joint is a 10 provider practice offering a wide range of multispecialty orthopaedic services in the Daphne, Alabama, area.
Why SRS?
Charts Have No Place to Hide
We used to find our paper charts in very unusual hiding places—not any
more. Since implementing SRS in 2005, we have neither lost nor even had
to wait for a single chart. We no longer employ any staff to manage
charts. All of our employees focus on patient care and revenue-related
activities.
Patients No Longer Wait
Patients appreciate that we can answer their questions when they call
and they don’t have to wait for us to call back. This benefits our
staff as well, since they are not constantly barraged with repeat calls
from patients who have not had their calls returned as quickly as they
expected.
Converted Chart Room
We were able to make great use of our former chart room. Once we got
rid of the paper charts and the supplies that went with them, we moved
the insurance processors from upstairs to the first floor. Now they can
conveniently and quickly interact with patients before or after visits.
Efficient billing is also facilitated by the access to chart
information and to other staff members.
Physicians Love SRS
I’ve been a medical practice administrator since 1982, and have never
implemented any product as easily as SRS.
It’s amazing how easy the software is to navigate. With an all-digital
office, the stress level has decreased for the entire staff and our
physicians love SRS.
Immediate access to information is the cornerstone of so many benefits,
but it’s just the tip of the iceberg of what SRS offers. Transcriptions
are routed immediately to the patient’s chart and patient inquires are
instantly documented, and since SRS is a scalable solution, we have the
freedom to grow into the system without incurring the cost of features
that we don’t need or are not yet ready for.
I know if I were to go back to paper, I would not have any staff left!
Physician’s Perspective
SRS
is revolutionary. It eliminates the feelings of despondency,
helplessness, and paralysis that managing overwhelming amounts of paper
creates. I compare SRS to having a cell phone—all of a sudden you have
convenience that enables you to do your work so much more efficiently
and effectively.
SRS dramatically enhances
quality of care and patient flow in a number of ways. Having immediate
access to charts and all relevant documents allows me to answer
patients’ calls in real time. Without SRS, my medical assistant had to
write me a note and I had to have someone find me the chart before I
felt comfortable calling my patient back. Now I just pull up the chart
on the computer and I am up to speed.
The same is true of my ability to respond to physician calls. With SRS,
I “remember” the patient and my recommendations instantly, and can talk
with the referring physician on the spot. The benefit for me is that I
no longer have a pile of notes and messages to handle at the end of the
day and I can go home earlier. Also, as soon as a report or test result
has been received, I know that it will be in the patient’s chart. I
have the confidence that my charts are always complete.
There is no comparison with the paper world, and I cannot imagine
practicing medicine without a fully digital office.
- 10 providers
- 3 locations
- SRS client since: 2005
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