Baldwin Bone & Joint, P.C.
Baldwin Bone & Joint is a 10 provider practice offering a wide range of multispecialty orthopaedic services in the Daphne, Alabama, area.
Charts Have No Place to Hide
We used to find our paper charts in very unusual hiding places—not any more. Since implementing SRS in 2005, we have neither lost nor even had to wait for a single chart. We no longer employ any staff to manage charts. All of our employees focus on patient care and revenue-related activities.
Patients No Longer Wait
Patients appreciate that we can answer their questions when they call and they don’t have to wait for us to call back. This benefits our staff as well, since they are not constantly barraged with repeat calls from patients who have not had their calls returned as quickly as they expected.
Converted Chart Room
We were able to make great use of our former chart room. Once we got rid of the paper charts and the supplies that went with them, we moved the insurance processors from upstairs to the first floor. Now they can conveniently and quickly interact with patients before or after visits. Efficient billing is also facilitated by the access to chart information and to other staff members.
Physicians Love SRS
I’ve been a medical practice administrator since 1982, and have never implemented any product as easily as SRS.
It’s amazing how easy the software is to navigate. With an all-digital
office, the stress level has decreased for the entire staff and our
physicians love SRS.
Immediate access to information is the cornerstone of so many benefits,
but it’s just the tip of the iceberg of what SRS offers. Transcriptions
are routed immediately to the patient’s chart and patient inquires are
instantly documented, and since SRS is a scalable solution, we have the
freedom to grow into the system without incurring the cost of features
that we don’t need or are not yet ready for.
I know if I were to go back to paper, I would not have any staff left!
- 10 providers
- 3 locations
- SRS client since: 2005